Terms and Conditions

Lumio, LLC advises you to review the following basic rules that govern the use of our Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by this Agreement.

Product

Although Lumio, LLC has made every effort to display our products and their colors as accurately as possible, the displayed colors of the products depend upon the monitor of the user, and Lumio, LLC cannot guarantee that the user's monitor will accurately portray the actual colors of the products. Each Lumio product is crafted using products of nature and the product you receive may differ in color, texture and grain pattern from images found on our website.

Orders

All products ordered are for personal use and gifting only. They must not be resold in any form or any place; Lumio, LLC reserves the right to take legal action against unauthorized and unofficial sale of goods.

Lumio, LLC reserves the right to refuse any order. In such case, we will notify you as soon as reasonably practicable and refund to you any payment in full.

Returns

We want you to be completely satisfied with your purchase and understand that sometimes things may not meet your expectations. If you're not happy with your purchase, you can return the product within 14 days of delivery.

Just make sure it's in its original condition and packaging, with all accessories and documentation included. Please note that return shipping costs are not covered at this time, and we are not liable for any damage or loss during the return process.

To request a return, please contact us via our website's contact page or by sending an email to help@hellolumio.com.

Once we receive and inspect the returned product, we'll issue a refund to the original payment method. Please be aware that shipping fees (if applicable) for the original purchase are non-refundable.

We reserve the right to refuse returns for products that have been used, damaged, or are not in their original condition. Personalized or customized items are ineligible for returns.

If you have any questions or concerns about our return policy, feel free to reach out to our customer service team. We're here to help!

Warranty

We are dedicated to delivering the highest quality products. Your Lumio product comes with a one (1) year warranty from the date of purchase. Your warranty is automatic, so there is no need to register. This limited warranty only applies to Lumio products purchased in the United States or directly from Lumio's website. For limited warranty coverage elsewhere, please contact your Lumio dealer, reseller, or distributor.

We warrant that this product shall be free from defects in materials or workmanship with the exceptions stated below.

This warranty does not cover damage caused by accident, misuse, abuse, neglect, excessive moisture, lightning, power surges, other acts of nature, unauthorized product modification or repairs, or failure to follow the instructions outlined in the user manual.

We will repair or replace any defective parts, at our option, within a reasonable amount of time and free of charge any time during the warranty period. After service, we will be responsible for shipping the product back to you at our expense.

Proof of purchase as evidence that the unit was purchased from an authorized dealer within the warranty period is required for warranty service. If you have any questions about your warranty coverage or you think you may need service, email Lumio customer care at help@hellolumio.com. We will do everything we can to answer your questions and resolve any issues as quickly as possible.

This limited warranty is fully transferable provided that the current owner furnishes the original proof of purchase.

Warranty Terms for Otto Lounge Chair

The Otto lounge chair carries a specialized, tiered warranty policy that supersedes the standard one-year warranty applied to other Lumio products. A five-year limited warranty protects the core structural components, covering the frame, folding mechanism, integrated rollers, hardware, and any inherent manufacturing defects. Additionally, a separate two-year warranty covers the upholstery stitching and exterior surface finishes against flaws in workmanship. This comprehensive protection applies strictly to normal, non-commercial residential use. The policy explicitly excludes coverage for commercial applications, normal everyday wear, surface scratches, pet damage, and material fading resulting from prolonged UV exposure.

THE MAXIMUM LIABILITY OF LUMIO, LLC SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL LUMIO, LLC BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES.