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Shipping & Warranty

  • Do you ship outside of the USA?

    • Yes we do. You will see a shipping charge depending on the country you are ordering from before you finalize your order.

  • What is your warranty & returns policy?

    • Lumio comes with a six-month warranty from the date of purchase. The warranty does not
      cover physical damages, which means we can’t warranty Lumio if you drop it. To return a
      defective Lumio, contact us at info@hellolumio.com with your order number. We will send you
      a prepaid return label so you can send your Lumio back to us. If you would like a refund, please
      allow 5 to 8 business days for processing.