Return & Repair

  • I am having a problem with my Lumio.

    • If Lumio isn’t functioning properly, send an email to info@hellolumio.com, with a brief
      description of the problem. For better service, take a photo of the problem and attach it to your
      email. We’ll get on it immediately, and you’ll hear from us within 24 hours.

  • Are all damages covered?

    • The warranty does not cover physical, incidental, consequential, or indirect damages.

  • How do I return/exchange the unit?

    • Please contact us at info@hellolumio.com with your order number. We will send you a prepaid return label you can use to send your Lumio back to us.

  • How much does it cost for me to return my units?

    • We will repair or replace any defective parts, at our option, within a reasonable amount of time and free of charge any time during the warranty period. After service, we will be responsible for shipping the product back to you at our expense.

  • When can I expect my refund?

    • Please allow 5-8 business days for your refund. We will send you an email once the unit(s) have been received and your refund has been processed.

  • What if I received damaged or defective units?

    • If you have a damaged or defective unit, please contact us at info@hellolumio.com with your order number and a photo of the damage. We'll take care of you!