Careers

About Lumio

We are a small design company based in downtown San Francisco. We design everyday objects to help people simplify their lives and optimize the use of small spaces. Our first product, Lumio lamp, is the best-selling lighting product at MoMA design store (among other museum design stores). We're expanding globally and currently available in Japan and Hong Kong. Next up: France and UK. Check us out at HelloLumio.com. Don't be fooled, we're not only designing lamps (although it's keeping us very busy right now).

 

About the Role

The ideal candidate is someone looking to join an early stage start-up and collectively drive the business and your own professional success. This generalist job is a great way to get an up close and personal perspective on a start-up that has growing traction with major brands around the world. Just as with every early team member to date at Lumio, we anticipate this role starting with a focused scope, but growing in responsibility and range depending on your interests, skill sets, and company growth.

 

Responsibilities

  • Customer relations. You'll be the voice of the company. Provide our customers and community with outstanding support via email — both reactively and proactively. Troubleshoot customer issues and find quick and sustainable solutions. Identify areas for improvement based on customer feedback; acting on solution and creating actionable reports to share with larger team. Help manage our customer loyalty and retention program. Be a problem solver: turning stressful/contentious situations into opportunities to help customers.
  • Internal communications. Work closely with our operations team to ensure operational efficiency and that customer requests are being met. Communicate clearly with all team members in order to find solutions for customers’ needs.
  • Content creation. Writing blog posts, articles, newsletters, communications materials, and material for social media channel.
  • Social media marketing. Help create, manage and grow the company’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties.
  • Events and event planning. Help organize different events, pop-ups and planning meetups to engage and grow our community.

 

What we are looking for

  • Solid academic background in a related field with 2-3 years relevant industry experience. A degree in journalism, communications or English is preferred (though not a requirement).
  • Passion for delivering an exceptional customer experience. Empathy and attention to detail with respect to customer needs.
  • Impeccable communication skills, both spoken and written, and a passion for building relationships. A background in journalism or experience with writing is a plus.
  • A can-do attitude: No task is too small or too daunting.
  • Outgoing personality. You'll be working and networking during events so you should be comfortable introducing yourself to strangers.
  • Social media experience. Experience with social media and understands what engages people across social media platforms. 
  • Have an eye and interest in good design.
  • Willingness to work around the clock. Providing great customer support means you need to be there for them. The job involves working some evenings and weekends, and responding to community members outside of work hours as needed.
  • Excitement to help come up with new ideas for events and other community engagement channels.
  • Great time management skills, thrives on multi-tasking (but still have focus for each task) and don't easily get stressed under pressure.
  • Can joke with class or communicate with compassion. We need someone who is relaxed, but professional in their verbal and written communication skills.

 

What we offer you

  • Huge potential growth into a manager role with the company. We prefer to promote within the company.
  • You'll be working with a wide variety of interesting people and companies from Fortune 500 leaders, artists, photographer, film makers to top notch brands.
  • Be involved in discussions about how to build and maintain a top-notch customer experience.
  • Work in an inspiring environment - no cubicles in sight!


Be in touch

Please reach out to careers@hellolumio.com with a short story why you'd be the perfect fit and make sure to put "Career: Assistant/Community Relations" on the subject line. Share with us your past experience and why Lumio. We’d love to learn more about you!

 

Make sure to include the following in your email:

Resume highlighting relevant experience

Cover letter including:

  • Reason for wanting to join the Lumio team
  • A brief description of a favorite design object/space (100 words or less)
  • A short writing sample: please describe an exceptional customer service experience you have had, give us all the details.

Careers

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About Lumio

We are a small design company based in downtown San Francisco. We design everyday objects to help people simplify their lives and optimize the use of small spaces. Our first product, Lumio lamp, is the best-selling lighting product at MoMA design store (among other museum design stores). We're expanding globally and currently available in Japan and Hong Kong. Next up: France and UK. Check us out at HelloLumio.com. Don't be fooled, we're not only designing lamps (although it's keeping us very busy right now).

 

Working at Lumio

We truly believe that great people make great companies. Our company is growing and we are seeking new talents to join our family. We know that one size doesn't fit all so we pay close attention to each person's potential and believe in supporting growth within the company. It's simple: if you work hard and smart, you'll get noticed. It's a fast-paced start-up environment so your passion and drive will direct your project timelines and success.

 

About the Role

We're looking for a detail-oriented operations manager to ensure smooth daily operations and support growth into new markets. The role encourages collaboration across disciplines from operations, logistics, manufacturing and vendor relations. Ideal candidate should be comfortable wearing multiple hats and doing a bit of just about everything.

 

Responsibilities

  • Logistics management. Ensure the right products are delivered to the right location on time and at a good cost. 
  • Manage e-commerce sales, order fulfillment and stock control.
  • Manage wholesale POs, order fulfillment and invoices. Build, maintain and grow relationships with retailers and corporate customers.
  • Third party relations. Manage various vendors responsible for manufacturing, transportation, and warehousing. Ensure that  the agreed terms and conditions, and standard procedures are followed. 
  • Operational strategy. Implement the overall operational policy and come up with solutions to optimize the use of the resources of the organization.
  • Financial management. Develop and manage annual budget. Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Manage day to day processing of payroll, accounts receivable and payable using Xero, producing reports as requested. Reconciling monthly activity, generating year-end reports, and fulfilling tax related requirements. Assist owner in creating annual organizational budget and monitoring cash flow.
  • Documentation. Help us build operational playbook by writing our Standard Operating Procedures and developing the workflow to sustain them.
  • Strategy. Work with other team members to evaluate, prioritize, and organize projects aimed at providing continuous improvements.

 

What we are looking for

  • Solid academic background in a related field with 3-4 years relevant industry experience.
  • Meticulous attention to detail and good with numbers.
  • A love for process, problem solving complicated situations and a natural desire to simplify processes to optimize efficiency.
  • Strong communication skills and experience.
  • A start-up/hustle/roll-up-your-sleeve mentality.
  • Team management experience.
  • Top notch project management skills.
  • Have a good understanding of supply chain in order to manage the process effectively and liaise with suppliers, manufacturers, retailers and consumers.
  • International Logistics is a plus.
  • Good understanding of e-commerce and IT systems used to keep track of stock levels, delivery times, transport costs and performance evaluation.

 

What we offer you

  • Become a founding member of the operations team & help establish our practices.
  • Be involved in discussions about the direction the business should take at a macro and micro level.
  • Work in an inspiring environment - no cubicles in sight!
  • Competitive compensation commensurate experience.

 

Be in touch

Please reach out to careers@hellolumio.com with a short story why you'd be the perfect fit and make sure to put "Career: Operations Manager" on the subject line. Share with us your past experience and vision for what’s next for Lumio. We’d love to learn more about you!

 

Make sure to include the following in your email:

Resume highlighting relevant experience

Cover letter including:

  • Reason for wanting to join the Lumio team
  • A brief description of a favorite design object/space (100 words or less)

On The Horizon

 

As one of our earliest supporters, we wanted you to be the first to know that, effective September 1, the online price of Lumio will increase to $190.

When we began shipping Lumio nearly a year ago, it was something new to all of us and, since then, we've learned a lot about what it takes to bring such a product into a global market.  

We have engaged a new manufacturing partner that allows us to scale up production to meet demand, and we've brought on a new fulfillment partner to improve our shipping speed and quality. We think you'll be just as impressed with the results as we are.

If you've been considering adding more Lumio to your collection, now's the time to do it! Orders placed on our website now are estimated to ship in mid-September. 

Thank you for all the support and feedback we've received so far. We're happy Lumio is a part of your life and we look forward to seeing all the creative ways you put yours to use. 

Sincerely,

 
Max Gunawan Lumio Founder

Max Gunawan
Lumio Founder

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